Design for Usability by Ubiquitous Product Documentation

Abstract

The use of current complex products is rarely intuitive and self-explanatory. The approach presented in the paper in hand therefore considers support of product users by facilitating ubiquitous and providing easy access to product information for different use case scenarios through the use of new information channels. The approach includes a design method for the integration of accessible technical documentation into product development. A special emphasis of the proposed product documentation is made on special quick guides with instructions for the installations and frequently occurring use case scenarios, as well as references to more detailed information. To provide a first validation of the approach, a case study is introduced towards the end of the paper.