Individual Process Orientation as a Two-Dimensional Construct: Conceptualization and Measurement Scale Development

Abstract

Organizations continuously aim for improved business performance through a process-oriented transformation. Such a transformation, however, is not limited only to the organizational level, but permeates the individual level as well. Research so far has not investigated the role of employees’ behavior and thinking, as individual process-orientation remains under-researched. A first step in this regard, is the clarification of the main construct of interest. Hence, the goal of this paper is to provide deeper insights into the construct of process orientation at the individual level. The paper proposes a two-dimensional conceptualization of individual process orientation that distinguishes between process-oriented thinking and process-oriented behavior. Drawing on this conceptualization, the paper provides a four-stage approach to developing a scale for measuring individual process orientation.