Applying Knowledge Management Processes to ‎Improve Institutional Performance ‎

Abstract

This study aimed to identify the role of knowledge management ‎processes in improving ‎the level of institutional performance in Cihan ‎University- Erbil, Iraq. For the purpose of ‎achieving the study objectives, a hypothesis has been formulated with two sub-‎hypotheses. The study relied on a descriptive analytical approach. The data were collected ‎by a questionnaire distributed randomly to 90 academic staff at Cihan University-Erbil ‎Campus, 74 valid responses were received. The results showed that knowledge ‎management ‎processes play an important role in improving the institutional performance ‎‎level of the institution studied. Also, the processes of ‎generating and storing knowledge ‎show have stronger correlation than the ‎processes of distributing and applying knowledge ‎in improving the institutional ‎performance level in the University. ‎The novelty of this ‏article comes from ‏its results and the set of ‎recommendations that will contribute to ‎raising the level of ‎institutional performance. ‎