Rohit Talwar is a futurist for the global travel industry and author of the Hotels 2020 study commissioned by Amadeus. In this article, Rohit draws on the study findings to explore how customer behaviours might evolve, discusses how tech- nology could transform the future travel experience and explores the strategic implications for the branded hotel sector.
CITATION STYLE
Talwar, R. (2012). Hotels 2020 – Responding to Tomorrow’s Customer and the Evolution of Technology (pp. 21–31). https://doi.org/10.1007/978-3-642-27404-6_2
Mendeley helps you to discover research relevant for your work.