Relationship Management in Enterprise Networks

Abstract

Enterprises cooperate more extensively with other enterprises in various forms. To enable the cooperation of multiple organizations in supply chains or virtual enterprises, configuration and set-up tools need to define the relations between partnering enterprises. In the one-of-a-kind industry, enterprises collaborate within a Virtual Enterprise (VE). For the definition of relationships among partners in a VE, standard project management `tools' can be used. EXtended Relationship Management (XRM) services define the relationships among partners in a VE. These services need to support a network view, viral effects, many-to-many relations, and `configuration' of the integration infrastructure.