Managing COTS components using a six sigma-based process

Abstract

While the objectives of Six Sigma are to reduce variation and prevent defects, it is also a management philosophy that includes the need for fact-based decisions, customer focus, and teamwork. In attempting to build a COTS integrated system, selection of candidates typically pays attention to specify search criteria and goals to be met. Yet they often overlook some elements in the process such as fact-based decisions and teamwork, which might drive the process helping increase the probability of success. In this paper, we describe and illustrate a Six Sigma-based proposal for the process of selecting and integrating COTS components. Our approach also suggests some tools and measures to be applied during its specific phases. © Springer-Verlag Berlin Heidelberg 2004.