Business activity monitoring (BAM)

Abstract

Providing reliable and timely management information is crucial for supporting the agility of organizations. Business Activity Monitoring (BAM) describes a concept and technology that complements periodic ex-post analysis of process execution by permanently identifying particular situations at runtime and reacting to them by setting alerts or triggering actions with no or low latency. Complex Event Processing (CEP) has emerged as a basic technology for an effective BAM environment. In an integrated BAM/CEP architecture enterprise applications and workflow engines can serve both as event producers and consumers, while event processors filter and transform events, find patterns among them and derive new events. The ladder are consumed e.g. by workflow or enterprise resource planning systems causing new processes or dashboard solutions displaying management information as it arises.