A hospital structural and technological performance indicators set

Abstract

Management is one of the most complex subjects in the field of of health care systems. Indeed, the performance of an hospital is affected by plenty of factors, related to technology, organization and estate. Health centres have often been monitoring their operations by analyzing financial and operational reports provided, but organizational and technological aspects are sometimes pushed to the background. This paper describes a decision support system designed for hospital administrators to increase their analysis and management effectiveness.. Taking as a starting point recent researches, this study proposes a set of performance indicators, balancing organizational, structural and technological aspects, to be used together with widely adopted clinical indicators.