A systematic review about user experience evaluation

Abstract

The user experience related to a product can determine its success or failure. As a result, companies have invested in research to understand what the user feels when he or she uses a product, but it is not simple to get this information, and many approaches arose through the years. This article presents a systematic review on the user experience evaluation field, based on 25 studies. We found (1) that psychophysiological measures are not yet widely applied in the evaluation of the user experience; (2) researchers prefer qualitative approaches; (3) the evaluations are mostly manual (not real time, therefore), and using ready-made products; and (4) most studies used single measurement, not considering the use of the product over time. This scenario shows an opportunity for UX evaluation methods which consider the use of the product over time and provide real time results.