Abstract
Problems with uncertainty refer to various aspects in knowledge engineering. An open list of uncertain items in expert system development is given and their sources are listed, too. The periodical assessment of a software product by its users is recommended to reduce uncertainties. If symptoms of 'disease' are learnt then the proper diagnosis and therapy may be specified. User involvement is needed to ensure quality of innovative software during its evolutional development. Users provide regular feedback on a product. The experience, related to the expert system assessed by its users, is described. © 2011 Springer Berlin Heidelberg.
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Begier, B. (2011). Working with users to ensure quality of innovative software product despite uncertainties. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 6591 LNAI, pp. 337–346). Springer Verlag. https://doi.org/10.1007/978-3-642-20039-7_34
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