Towards citizen co-created public service apps

Abstract

This paper describes the WeLive framework, a set of tools to enable co-created urban apps by means of bringing together Open Innovation, Open Data and Open Services paradigms. It proposes a more holistic involvement of stakeholders across service ideation, creation and exploitation. The WeLive co-creation process applied to three new urban apps in the city of Bilbao is described. The two-phase evaluation methodology designed and the evaluation results of pre-pilot sub-phase are also presented. As a result, an early user experience evaluation for WeLive has been obtained.