Goal Oriented Evaluation Model In ISO 9001: 2008 Quality Management System Education Fory Armin Nawai, Abdul Rahmat Gorontalo State University

Abstract

This study aims to determine the ISO 9001: 2008 Quality Management System in the field of education services in Indonesia. The method used is S- study evaluation with quantitative descriptive type by using the goal oriented evaluation model. Data collection techniques using questionnaires. The results of this study show quality management ISO 9001: 2008 in education services that are in the good category. In the ISO 9001: 2008 Quality Management system in services Students are expected to continue to increase their efforts in providing services to students to be even better, especially in the provision of facilities and infrastructures in schools. In Parental services, it is expected to continue to improve cooperation with all School parties and parents of students especially in the service of their students such as general guidance given jointly to students who are not problematic. In the Community service system, it is expected to continue to improve cooperation with all parties. The school and the community around the school especially further increase the friendliness of the school to the community. For further researchers It is expected that in the future it can be used as one of the data sources for further research and further research is conducted which leads to the evaluation of aspects of service in the world of work.