Applications of Process Mining

Abstract

The healthcare reference model illustrates the wealth of event data available in today's hospitals. In this chapter, we focus on the application of process mining using such data. We identify various process mining use cases. These illustrate the use of process mining techniques like process discovery and conformance checking based on the healthcare reference model. We use event data from the Maastricht University Medical Center (MUMC) and the Academic Medical Center (AMC) in Amsterdam to illustrate the process mining use cases. The examples demonstrate that tools like ProM can indeed be used to remove inefficiencies and improve quality.