Modeling ITIL business motivation model in ArchiMate

Abstract

According to Enterprise Architecture (EA) approaches, organizations have motivational concepts that are used to model the motivations that underlie its design or change, which represent the organization's Business Motivation Model (BMM). Likewise, this BMM is also present in the organizations who provide IT services. ITIL has become a reference for IT service providers, but is commonly modeled as a process-oriented approach to IT Service Management, often disregarding the remaining EA domains or its motivational elements. Conversely, we believe that like EA, ITIL has an important motivation model that should be formally represented. © 2013 Springer-Verlag.