Innovation at Work, Lessons Learned from a “Design for Use - Design in Use” Approach

Abstract

The action research reported in this article describes the first results of support for innovation by use in a French industrial company. In the first part of the paper we present the theoretical principles of our framework and the five steps of the innovation by use process that we had implemented. We then detail the first results obtained concerning the uses collected by the designers for use and the designers in use. In the last part of the article we discuss the contribution of this approach in constructing workspaces for uses in design, which opens the way to a renewed power to act in innovation projects.