Evaluation of WikiTalk - User studies of human-robot interaction

Abstract

The paper concerns the evaluation of Nao WikiTalk, an application that enables a Nao robot to serve as a spoken open-domain knowledge access system. With Nao WikiTalk the robot can talk about any topic the user is interested in, using Wikipedia as its knowledge source. The robot suggests some topics to start with, and the user shifts to related topics by speaking their names after the robot mentions them. The user can also switch to a totally new topic by spelling the first few letters. As well as speaking, the robot uses gestures, nods and other multimodal signals to enable clear and rich interaction. The paper describes the setup of the user studies and reports on the evaluation of the application, based on various factors reported by the 12 users who participated. The study compared the users' expectations of the robot interaction with their actual experience of the interaction. We found that the users were impressed by the lively appearance and natural gesturing of the robot, although in many respects they had higher expectations regarding the robot's presentation capabilities. However, the results are positive enough to encourage research on these lines. © 2013 Springer-Verlag.