Determinants of Patient Satisfaction Towards Inpatient Nursing Services and its Associated Factors in, Gamo Gofa Zone, Snnpr, Ethiopia, April 2017

Abstract

Background: Patient satisfaction is the perception of care received compared with the care expected and patients thereby evaluate the health-care services as well as the providers from their own subjective point of view. Patient satisfaction with nursing care is considered an important factor in explaining patients' perceptions of service quality. Objective: To assess the level of Patient satisfaction towards inpatient nursing services and its determinants in Arba Minch general hospital Gamo Gofa zone, SNNPR, Ethiopia, April 2017. Methods: A Cross-Sectional Survey was conducted among adult patients admitted to medical, surgical and gynecological wards of Arba Minch General Hospitals on April 2017. Data was collected in accordance with a modified ‘Newcastle Satisfaction with Nursing Scale’ (NSNS). Data was analyzed by using statistical package for social sciences/SPSS version 20. Results: There were 323 study participants involved in this study. Majority of them 208(64.4%) were females followed by 115(35.6%) males. More than one third 127(39.3%) of study participants were in Age range of 25-34years with Mean age of 33.65±(SD =10.48)years . Majority of participants 198(61.3%) were admitted for 1-5days followed by 58(18.0%) were admitted for 11-15days and mean duration of hospitalization of study participants was 6.68±(SD=5.65) days. Overall patient satisfaction about inpatient nursing service in the hospital was 132(40.9%). Age category 35-44years, Respondents attended college and University, Rural residents, Patients admitted to Medical ward, Patients admitted several times and patients admitted second time, Patients with history of surgical operation and Duration of hospitalization more than 15days were factors associated patient satisfaction. Conclusion: Based on this study we conclude that the level of overall adult Patient satisfaction about inpatient nursing service in the hospital was very low. The amount and type of information provided for patients was poor, nurses’ awareness about patient needs and keeping privacy of patients in all wards was also low. This requires imperative attention by responsible bodies to enhance patient satisfaction.