Worker-Firm Value Congruence in Low-Level Service Providers: Validation of a New Research Tool

Abstract

This paper discusses the preliminary development of a new six-item worker-firm value congruence measurement tool that avoids the use of controversial difference scores while providing simultaneous measurement of worker values relative to firm values. The initial application of this five-point Likert scale tool, in the study oflow-level service providers (n = 495), generated strong internal consistency (=.75).