Mobile IoT adoption as antecedent to Care-Service Efficiency and Improvement: Empirical study in Healthcare-context

Abstract

Internet of things (IoT) is the buzzword and pioneering breakthrough approach highlighted in today’s industry 4.0, where the devices are seamlessly integrated with each other, sharing vital information in real-time sync. With the wearable IoT devices, the diagnostic readings and physical measurements of the patients can be shared with the physician on the go and suitable diagnosis can as well be shared with patient in the real-time on their own mobile devices through IoT applications. This study empirically examines the importance of m-IoT adoption on the information pervasiveness across the network and patient stakeholders and in turn investigating how efficiency of healthcare services and care process improvement got affected. Study outcomes based on 221 completed responses from the healthcare professionals concludes that, m-IoT adoption opens new opportunities and challenges with the process innovation in the healthcare services and increases the efficiency of services. Keywords: