Abstract
The study described in this paper extends our earlier work on improving the user experience in online support groups via embedding social knowledge visualization interfaces. A real online support group was created for the purpose of testing a web-poll mood tracker for 16 weeks. We describe the design and deployment of both 2005 and current plot-polls, and conclude with the mixed results from our qualitative investigation, which yielded useful recommendations for future research.
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Ivanov, A., & Mileva, E. (2014). The plot-poll redesigned: Lessons from the deployment of a collective mood-tracker in an online support group. Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 8683, 36–43. https://doi.org/10.1007/978-3-319-10831-5_5
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