Implementation of ICT Continuity Plan (ICTCP) in the Higher Education Institutions (HEI’S): SUC’S Awareness and its Status

Abstract

The purpose of this study was to assess the level of awareness of the management and the personnel within the academic institution and identify the implementation status of the ICTCP to the implementing SUCs. The researchers used the BCM Framework was utilized in this study as the model for identifying the level of awareness of the personnel within the institution about the ICTCP. The research respondents were the personnel employed in the different States, Universities, and Colleges (SUCs) within the province of Negros Occidental. The respondents were selected through random sampling, they were provided by a google form link to answer the survey questionnaire. A total of thirty-five (35) IT personnel were included in the study's sample size. It was found out that most SUCs have consistent ICT system uptime because they can continuously provide services; surprisingly, this is independent of an ICT business continuity plan. Most SUCs do not entirely implement their ICT business continuity plans. Lastly, it is recommended that SUCs can significantly enhance service delivery if ICT business continuity planning is taken seriously, adopted, and entirely carried out.