Evaluating the readiness of organizations to deploy IT (Case study: Municipality organization of Birjand, south Khorasan, Iran)

Abstract

The benefits of using information technology (IT) in municipalities help expedite and improve the process of serving citizens. Information technology is capable to address a large number of human errors. Additionally, the organizations, where IT-based equipment is operating, are relatively more efficient than other organizations. Birjand municipality in South Khorasan Province (Iran) was selected as the case study to measure the readiness to deploy information technology. To collect data, 100 experts were asked through a 26-question questionnaire. Five dimensions including ICT infrastructure, IT human resources and their culture, IT-based processes, management and security were evaluated to measure the electro readiness of Birjand municipality.