Calidad del servicio asistencial de la Facultad de Odontología de la Universidad de la República. Encuesta de satisfacción a usuarios asistidos durante 2019

Abstract

The School of Dentistry of the University of the Republic of Uruguay provides oral health care within the school's student learning program. The quality of care provided is not evaluated. Objective: to know the quality of care of the School of Dentistry of the University of the Republic of Uruguay by evaluating the satisfaction of the users seen during 2019. Methodology: user satisfaction was studied through the dimensions of structure, process, and results of care. A telephone survey was conducted on a sample of 500 adult users seen during 2019. Results: 303 users answered the survey. 72.6% reported being very satisfied with the care received , 94.1% would attend the service again and only 14.2% dropped out of care. Conclusions: The quality of care at the School of Dentistry of the University of the Republic of Uruguay is very satisfactory for users. We found excellent ratings in all the dimensions studied and a lower dropout rate than that reported in other studies.