The Structural Causes of Workplace Conflict: Understanding the Implications for the Mediation of Workplace Disputes

Abstract

Conflict between staff - grievance - mediation or investigation - source of conflict - limited effectiveness of interventions - case study of a grievance - theories on sources and resolution of workplace conflict - role of the organisation as a source of conflict - Human Resources (HR) responses to conflict - alternative interventions - mismatch between sources of conflict and conflict resolution intervention - how this can be addressed.