Towards paperless mobility information in public transport

Abstract

Following the integration of mobile applications into the mobility information system of public transport, public transport companies seek new opportunities to reduce paper-based information. A common example for these new opportunities is the so called ‘paperless stop point’. This paper describes different expansion stages of public displays for mobility information at stop points, based on empirical evaluations with users and experts. Four stages are discussed, which range from static information screens to individual interactive displays. In addition, the widespread expectations of users and transport companies are described, which provide the base for the stage development, are described. As a result, this paper provides insight into typical challenges towards paperless mobility information at stop points in public transport.