Introduction strategy and feedback from an Experience Management project

Abstract

The ExperienceBook is case-based system to support Experience Management activities in organizations. In this article, we will describe lessons learned from an employment of the ExperienceBook II within a discussion forum for students. This application has a been in use at our university's institute for informatics from October 2003 until January 2004 and in a second turn since October 2004. The article focusses rather on organisational aspects than on the technical details of the used concepts. Success factors and drawbacks are discussed. The article gives the basic functions of the system, presents the system introduction and motivation strategy, explains the feedback results, and discusses some conclusions and related work. © Springer-Verlag Berlin Heidelberg 2005.