Perceived Information Quality of Digital Library Among Malaysian Postgraduate Students

Abstract

Currently, users are already relying on the availability of digital libraries for their information needs to support their daily tasks. One of the most important aspects of the digital library in the university environment is its information quality services to the university community, particularly by students. Therefore, it is crucial to investigate and understand how users perceived information quality in digital library environment. With this knowledge, better library and information services can be offered to the users at large. Samples comprised 534 respondents from four Malaysian intensive research universities and were obtained through questionnaire. This study investigated how user perceived information quality in digital library environment. For analysis of differences, Analysis of Variance (ANOVA) was employed to determine differences between demographics factors and Information Quality variable. The results show that 81.7 % of the respondents said they consider the digital information resources they retrieved from the digital library to be reliable enough to be used for their work. On average, about 81 % agreed that the digital information resources they retrieved are related and correct enough to be used for their work. About 70 % agreed that digital information resources retrieved are accurate, interpretable, comprehensive, dependable, com- plete, and sufficient for their needs for their study and/or research. The result result of Analysis of Variance (ANOVA) shows there is no evidence of a significant dif- ference in mean scores for information quality between age groups (p = 0.089) universities (p = 0.428) and academic programs, with p-values greater than 0.05.