The Ways for Improving the Operations of Hospital Industry: The Case in Macau

Abstract

Macau is one of the well-known tourism-dominated urban cities with high population density and limited natural resources. To maintain the reputation of tourism industry and cope with expanding public service demand, such as hospital service, hospital industry is now looking for solutions to enhance the service quality and efficiency. This paper proposes analysis and suggestions towards the improvement of operations activities in Macau's hospital industry. The analysis covers the impact of economic growth, employee distribution, population growth, current scale of hospital and infrastructure in Macau. Discussion about the suitability of adopting third party logistics at certain logistics activities is also conducted. Through the research contributions, it is expected that the globalized concept of "leisure and tourism oriented city'' can be realized in Macau.