Linking knowledge mapping and lessons learned in a research and development group: A pilot study

Abstract

In Software Engineering, Knowledge Mapping is a process to discover aspects or meanings through the analysis of relationships between artifacts or people. However, to create a knowledge map, we need a process for capturing and analyzing data, so that we can extract information that reflects those aspects. In this paper, we propose a knowledge mapping process that generates a knowledge map and a set of knowledge profiles considering each mapped member. We developed a new technique by improving existing techniques in literature. In addition, we planned and performed a pilot study in a Research and Development (R&D) group. In this paper, we present our findings regarding the application of the proposed technique and the analysis of the knowledge map for that group. Additionally, we generated links between the knowledge profiles and collected lessons learned for one of the projects that was performed by this R&D group.