Management Tools

Abstract

It is clear from the previous chapters that only a rigorous examination and reorientation of services and business models towards the digital age will enable future success potential beyond the next couple of years. Tools suited to the digital age are required for this purpose, and that is the subject of this chapter. Business management instruments that allow firms to detect trends that are relevant to success and to derive the right consequences for their own business model, will first be shown in their classic form, before being expanded by the dimensions that are necessary for the successful analysis of the trends of the digital age.