Physiological Measurement in the Research Field of Electronic Performance Monitoring: Review and a Call for NeuroIS Studies

Abstract

Electronic Performance Monitoring (EPM) refers to the computerized collection, storage, analysis, and reporting of information in the work context. Based on a literature review, we argue that the use of physiological measurement methods in the research field of electronic performance monitoring (EPM) should be considered more frequently in future studies. Analyses of the extant literature revealed that pulse rate, cheek-skin-temperature, blood pressure, and inter-heartbeat-latency measurements have been the only physiological measurement methods used to investigate EPM the outcomes stress and arousal, and that these few methods have been used in a very limited number of studies only. Most studies focused on retrospective measurement methods, predominantly survey. As the consequences of EPM application are known to be significantly related to employee reactions, including those related to the nervous system, application of physiological measurement methods promises to deliver novel research findings.