Organization design challenges: results from a practitioner survey

Abstract

We conducted a survey to identify the most important challenges faced by consultants who support managers in re-designing their organizations. The results indicate that the most frequently encountered challenges are (1) creating realistic estimates regarding the time and resources required to complete the project, (2) understanding patterns of collaboration or information exchange across units in the organization, (3) handling political aspects of the re-design process and helping participants “see the bigger picture” (as opposed to “protecting their own turf”), and (4) evaluating whether the new organizational model has had the intended effects. We discuss the implications of the study for both practitioners and scholars.