Communication and organizational interaction in the Faculties of UNIFSL-Bagua, Peru

Abstract

Organizational interaction and internal communication are fundamental elements for authorities, teachers and administrative staff to comply with orienting, listening and attending to the requirements and needs of the entity and its students. Its main objective was to evaluate organizational communication at the Universidad Nacional Intercultural Fabiola Salazar Leguía-Bagua. Therefore, it was quantitative, applied, non-experimental and comparative. The results revealed that organizational communication, internal communication and organizational interaction is regular in the three professional schools, since they achieved a percentage higher than 50%. In addition, kendall's Tau_b of 0.897 and 0.851 and Spearman's Rho of 0.907 and 0.866 were achieved. Also, it is seen that when organizational interaction is low, internal communication is low by 87.5%. Concluding that organizational communication maintains a perfect positive correlation with organizational interaction, and organizational interaction retains a very strong positive correlation with internal communication. It is suggested to the university authorities to implement an assertive communication plan that requires workers and teachers to be empathetic in order to provide adequate attention to the university community, which leads to improve the organizational environment at the university.