Development of a web system for the management of PQRS in higher education institutions

Abstract

The acquisition or development of a software in a company must always obey to meet a specific need, either to carry out a process in a better way or as an added value to a process that is currently managed efficiently. Such is the case of the web system for the management of requests, complaints, claims and suggestions (PQRS) of the Antonio de Arévalo University Foundation - Unitecnar, which emerges as a technological tool to systematize and optimize the current process of registration, consultation, management and monitoring PQRS. The article below details the development methodology implemented that for this case was the agile XP methodology, which allows iterative development, teamwork, and delivery in the shortest possible time. On the other hand, the technological tools used are described, which were: the CodeIgniter framework for application development in PHP, the Bootstrap framework for the creation of responsive web pages and PostgreSQL as a database management system. Finally, the results obtained that consist of two web applications will be explained. One to register, consult and evaluate PQRS. And the other is the tool through which the administration, configuration and monitoring of the PQRS is carried out.