A comparative study of enterprise system implementations in large North American corporations

Abstract

This study proposes measurement systems for assessing the success of implementation, challenges of implementation and success of utilization of enterprise systems. The proposed measurement systems are used empirically to assess the level of success and challenges of Canadian and American large corporations in the implementation of enterprise systems. Based on the findings of the study, a comparative analysis of the Canadian and American corporation is presented. The findings show that US firms are more successful in following their ES implementation master plan, in implementation of ES, and face fewer challenges. However, they are relatively less successful in utilizing the ES in comparison to Canadian firms. © 2008 Springer Berlin Heidelberg.