Sustainable Interaction of Human and Artificial Intelligence in Cyber Production Management Systems

Abstract

AI will increasingly take over complex cognitive tasks and support human thinking and thus change the system of production management over decades to a cyber production management system. It has to be considered that AI can behave proactively, unexpectedly and incomprehensibly for humans. Here the human factor trust is essential and even becomes more relevant to determine sustainable relationship between humans and AI. This leads to the research question at the edge of production research: What does human trust in an AI assistant depend, on in production management decisions? To answer this question this article statistically examines a set of previously identified influencing factors on human trust. From these results an explanatory model is derived, which serves as a first design guideline for a socially sustainable human-AI interaction in production management.