The social layer of stampers ladder: A systematic approach to the soft edge of organizational transformations

Abstract

The social layer of Stampers ladder addresses the problem of responsible agents interacting with each other. It is the layer at which in organizations decisions are made and transformations negotiated. The method we present supports this human interplay. It combines principles of actualism, ontology charts, the knowledge in Formation process model and the Cynefin framework to gather and combine quantitative data with qualitative data, expressing attitudes and perceptions in meaningful diagrammatic representations of business processes. The analytic tool Sensemaker can be used to support decision making.