Sustainable PSS in automotive industry

Abstract

The automotive industry is confronted with an increasing servitization and rising mobility needs. Changing customer requirements and a changing awareness of the environmental impact of transportation generate a demand for new approaches for the realization of transportation. At the same time, the rapid development in information technology sets up new possibilities to create telematic solutions and to strike new paths in the development of mobility concepts. Sustainable product service systems in automotive industry can make a major contribution to foster resource and energy efficiency in transportation. With the combination of products, services, and infrastructure, the customer requirements onmobility can be satisfied and simultaneously the environmental impacts can be reduced. Thereby, the development of new product service systems in automotive industry needs to consider automotive-specific characteristics, the mobility of the automotive, and the exceedingly strong influence of external factors on the main function of the automobile. Entire mobility concepts as future additional offers of (automotive) companies build on the basic idea of selling the mobility function instead of the product. They allow the usage and combination of different mobility enablers to combine with an integrative service and are part of the classification of result-oriented product service systems. To ensure a contribution of product service systems toward sustainability in automotive, a solution in the conflicting area between the customer's requirements and available technologies is needed. This also influences the ownership structure of automotive transportation. The high-service complexity generated by the servitization of transportation needs to be controlled. Therefore, future developments in the market of entire mobility systems depend on the development of telematic systems. With the diverse influences on automotive product service systems, like changing customer requirements to higher importance of sustainability, the technology push, or the handling of the immaterial service parts, the exposure and the management of sustainable product service systems in automotive industry across all life cycle phases become a serious challenge. Therefore, the framework for product service system life cycle management enables to consider the product service system life cycle phases, the management perspective, and the life cycle disciplines. Regarding this aspects, the prospective developments in passenger transportation can reach an increasing rate of servitization without losing the advantages of individualization.