Electronic Human Resource Management (e-HRM) of Hotel Business in Phuket

Abstract

This research aims to study the pattern of the electronic human resources management (e-HRM) of the hotel business in Phuket. The study is conducted with the implementation of field data and in-depth interview of hotels’ HR managers. In consequence, the study reveals that the hotel business has applied the use of the e-HRM varying in job recruitment (15 percent), employee engagement (55 percent), organizational file structure (10 percent), idea and creativity exchanges (38 percent) and assessment system (6 percent). However, considered as 100 percent, the hotel business has not prepared to apply the use of the e-HRM in salary system, learning and training program, welfare allocation and career development.