The Benefits of Organizational Citizenship Behavior for Job Performance and the Moderating Role of Human Capital

Abstract

This study aims to investigate the relationship between organizational citizenship behavior directed toward individuals (OCBI) and the organization (OCBO), and job performance. In addition, the moderating role of experiential/intelligential human capital on the above relationship was also examined. Data was collected from 585 R&D engineer supervisor-subordinate dyads currently employed at high-tech companies. OCBI and OCBO were found to be positively related to job performance. In addition, an engineer's experiential human capital would lessen the positive effect of OCB on job performance; in other words, OCB would be of greater benefit to less experienced employees than to experienced ones. Finally, the current study also found that employees engaging in OCBO would have even better job performance if they also had greater intelligential human capital.