Avaliação da qualidade de cuidados de enfermagem em hospital público

Abstract

The study aimed to evaluate the quality of nursing care in a public hospital, of a municipality in the São Paulo State, based on indicators of structure, process and results, through direct observation of patients and patient records using an instrument of active search record”. 720 observations were made and was used the descriptive statistics to verify the percentage of adequacy of care observed to the pattern of quality care proposed on the indicators. From the 12 indicators assessed, two were within the conformity index ideal: “Patients with venous infusion without post-infiltrative skin lesions, associated Semina: Ciências Biológicas e da Saúde, Londrina, v. 34, n. 2, p. 187-194, jul./dez. 2013 with venipuncture for infusion of serum and/or medications/day” and “Patients with nasogastric tube receiving diet with high headboard at 30 degrees”. The others received a compliance index lower than recommended, but none below 75%, demonstrating a nursing team’s commitment with quality of assistance provided.