Implication of performance appraisal process on employee engagement mediated through the development and innovation oriented culture: A study on the software professionals of IT companies in west bengal

Abstract

In the face of stiff global competition and fast changing technology, the sustainability of the software companies undoubtedly depends on their contented and committed intellectual capital. To attract and retain best talents from the market, the industry emphasizes on strategic and innovative HR practices. As the driving force of the industry is its’ workforce, maintenance and management of skills and potentialities of the individual employees’ and working teams are considered as the instrument to retain talents in the organizations and also to continue to provide quality service to the customers. Performance management hence plays a central role in these organizations. Continuous monitoring and management of individual competences therefore always be in focus for the HR department. The paper investigates the performance assessment process and its’ implication on employee engagement mediated though an HRD culture conducive of growth and innovation in some IT/ITes/BPO companies of West Bengal.