Interpersonal memory failure in the workplace: The effect of memory and hierarchy on employee’s affective commitment

Abstract

The current work examined whether being forgotten or remembered by a boss or a coworker affects employee’s interpersonal closeness to that person and, in turn, affective organizational commitment (AOC). A first correlational study examined these possibilities in an employed student (1a) and general employed (1b) samples. Perceived memory by both bosses and coworkers was a significant predictor of closeness to the boss or coworker and, in turn, of AOC. The indirect effect of perceived memory on AOC was stronger for boss memory than coworker memory, but only when memory ratings were supported by specific examples of memory. Study 2 provided additional support for the direction of effects posited in Study 1 using vignettes depicting memory and forgetting in the workplace. Overall, these findings suggest that perceptions of boss and coworker memory have an effect on employee’s AOC through interpersonal closeness, and that this indirect effect is stronger for boss memory.