Interaction protocols for human-driven crisis resolution processes

Abstract

This work aims at providing a crisis cell with process-oriented tools to manage crisis resolutions. Indeed, the crisis cell members have to define the crisis resolution process, adapt it to face crisis evolutions, and guide its execution. Crisis resolution processes are interaction-intensive processes: they not only coordinate the performance of tasks to be undertaken on the impacted world, but they also support regulatory interactions between possibly geographically distributed crisis cell members. In order to deal with such an interweaving, this paper proposes to use Interaction Protocols to both model formal interactions and ease a cooperative adaptation and guidance of crisis resolution processes. After highlighting the benefits of Interaction Protocols to support this human and collective dimension, the paper presents a protocol meta-model for their specification. It then shows how to suitably integrate specified protocols into crisis resolution processes and how to implement this conceptual framework into a service oriented architecture.