Due to the affordance to synchronous information exchange and anytime-and-anyplace communication, mobile instant messaging system (MIMS) becomes increasingly important in project collaboration. Compared to traditional team-collaboration information systems, MIMS better supports both task- and socialization-oriented communication in project member interaction, yet whether this feature improves project performance is still a question to be answered. Analyzing 120 responses from team members in different projects, this study got two interesting findings: (1) Project performance is directly affected by offline team relationship, including work interdependence and social strength. (2) Online communication in MIMS (total number of task- and socialization-oriented communications and the percentage of social communications) interacts with offline team relationship and task type, thus impact project performance under certain conditions. Overall, this study provides a better theoretical understanding of mobile collaboration, and also offers practical implications for how and when to use MIMS in teamwork.
CITATION STYLE
Wang, X., Gu, J., Tian, J., & Xu, Y. (2017). Ambidexterity in mobile collaboration: Balancing task- and socialization-oriented communication in team member interaction. In Communications in Computer and Information Science (Vol. 713, pp. 588–595). Springer Verlag. https://doi.org/10.1007/978-3-319-58750-9_82
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