Airport infrastructures and satisfaction of passengers with reduced mobility: The human-system integration and the constraint of the users

Abstract

This paper aimed to evaluate the constraints associated with Passengers with Special Assistance Need, regarding accessibility, comfort, safety and reduced mobility. A wide view on the subject has identified the main problems, such as financial losses to airport operators and airlines, and the constraints to which users suffer during the process, often highlighting the difficulties experienced by those who use Assistive Technology.