MiKrow: Enabling knowledge management one update at a time

Abstract

Knowledge Management technologies have been around for a while, and while their growth has been increasing lately, it still lacks the current traction that other related technologies are experiencing. One of the hardest bottlenecks Knowledge Management systems currently face are the hurdles that users face, reducing their interest and finally discouraging them for being involved. This proposal showcases the benefits that extending the current Enterprise 2.0 approach can provide. The key evolutions proposed for this lightweight Knowledge Management system are adding (1) a semantic back-end, making the system more intelligent both internally with the use of domain ontologies, and externally by leveraging the Linked Data paradigm, and (2) a simple and smooth microblogging front-end, that improves user experience and makes users more comfortable by taking advantage of a familiar environment they can relate to, in this case. A current implementation and evaluation are also discussed, as well as different boosting techniques that are being studied and deployed. © 2013 Springer-Verlag Berlin Heidelberg.