Quality of community in social games

Abstract

With the widespread of Internet, 'Contents' on Internet are increasing. And, contents offered on Internet are transformed from a unique service into an undifferentiated service (Commodification of the Internet contents). And users' concerns may be changing from the value of contents to other in the near future. In social games, we think that the selection criteria will change from the value of contents to the value of the community. So, it is important for Social Game suppliers to offer the function to improve the quality of community. In this paper, we aim to examine how to improve the quality of community. We focus on Q&A sites that have services to improve the quality of community. We analyze the structure of the community and consider the factors to improve the quality of community. © 2011 Springer-Verlag.