Fostering organisational citizenship behaviour in Asia: The mediating roles of trust and job satisfaction

Abstract

This study examines the relationships between servant leadership (SL) and organizational citizenship behavior (OCB) as mediated by trust and job satisfaction in the context of China and Indonesia. Structural equation modeling analyses show that trust mediates the relationship between SL and OCB in the Chinese and Indonesian samples, whereas job satisfaction mediates only in Indonesia. Findings are discussed in relation to the national contexts found in China and Indonesia, as well as, implications for managerial practice.