Signifcado de cargas no trabalho sob a ótica de operacionais de limpeza

Abstract

Objective: To reveal the meaning of work operational loads on the operational cleaning Emergency Unit/Emergency and identify the strategies that they use as the protection these loads. Method: Descriptive, exploratory and qualitative, with 12 operational cleaning. Data collection was conducted through semi-structured interviews and statements submitted to content analysis in its phases: reading, register units and meanings, coding and classifcation; results treatment and interpreting. Results: Three categories emerged: Work load related to internal materiality, work load related to external materiality, and coping strategies used to mitigate or prevent workloads. Conclusion: Professionals knew workloads partially and used self coping strategies.